Hotel Ciputra Semarang managed by Swiss-Belhotel International

Stayed for 10 nights, outstanding customer service, make you feel valued and welcome at every interaction from the concierge, to the reception staff, to the service and maintenance staff. All trained to high standards and look genuinely happy at work, which tells a lot. We visit Semarang often and it was my first time staying at Ciputra... we will certainly stay here again.

The breakfast buffet variety was great. Room service was very affordable, and the portions were big and tasty. The laundry service was affordable, which is very helpful for our kids' clothes. We like that the mall is attached to the hotel, with easy access.

Warm welcome everytime and anytime. Staffs are amazingly friendly, efficient and profesional. Location is excellent conjunctioned with a mall. Decent breakfast. Comfortable bed and good size room.

Easy mall access, good maintenance of building and elevators. Good customer service, the reception let us change rooms on the 2nd day to let us be closer to our children and grandchildren, as soon as a room on the same floor became available.

Staff exceptional, always went out of their way to help.